Orders within New Zealand and Australia are couriered and will be delivered to you within 3 working days once despatched.

We use New Zealand Couriers for all of our New Zealand deliveries and a tracking number will be available for all sent items. We use Australia Post for all our Australian deliveries.

Shipping Days

We send orders Monday through to Thursday, and do not send orders on a Friday or over the weekend. This ensures our chocolate is not left in a potentially hot depot over a weekend. In summer we monitor the weather and send shipments out accordingly, so occasionally there may be delays, but this is only so we can ensure you receive your chocolate in the best shape possible.

All orders received by 9am will be sent from our factory in Mount Maunganui on the same day.

We carefully pack our orders to minimise potential heat damage in the post and we instruct our couriers to leave parcels in a cool spot.

Returns Policy

For returns, exchanges and cancellations, once an order is placed it cannot be cancelled. However, your satisfaction is important to us so please contact us if you are not satisfied with your order for any reason.

There are no refunds, exchanges or cancellations once the purchase is complete except as required by applicable New Zealand laws.